1. Privacy Policy
SIA “Creative Art Group,” committed to protecting your privacy and personal data, has developed this Privacy Policy in accordance with the European Parliament and Council Regulation (EU) 2016/679 of April 27, 2016, on the protection of individuals with regard to the processing of personal data and the free movement of such data (General Data Protection Regulation – GDPR), which repeals Directive 95/46/EC.
This policy describes how SIA “Creative Art Group” uses and protects the information you provide when purchasing goods or services from the online store. All requested information is used, processed, and stored in accordance with this policy.
2. Data Controller and Processor
The data controller is SIA “Creative Art Group”, registration number 41503066626, address: T/C IXO, Anniņmuižas Street 17, 2nd floor, Riga, LV-1029, email: my@pillow.lv, phone: +371 20023634. The company owns the “Creative Pillow” store and the online store www.pillow.lv.
Using this contact information or by visiting the store “Spilvenu nams,” clients can inquire about their data processing. Clients may also submit requests to exercise their rights in accordance with this Privacy Policy.
3. Purpose of Personal Data Processing
SIA “Creative Art Group” processes client personal data only for the purposes listed below, in compliance with applicable data protection laws and based on the amount of data provided and the consent granted:

• drafting, concluding, and sending service and distance contracts and invoices;
• full name, email address, mobile phone number, and delivery address – for ordering and delivering goods;
• sending newsletters by email (name, email);
• using contact information (email, phone) to communicate with you, including responding to inquiries and fulfilling orders;
• any other information you choose to provide.

4. Data Disclosure to Third Parties

• For product delivery: name, surname, email, phone number, delivery address.
• If required by law, data may be disclosed to law enforcement, courts, or government authorities.
• Disclosure is limited to the necessary and proportionate extent, depending on each situation.

5. Data Retention Period
We retain your data only for as long as necessary to fulfill our obligations to you. Order-related data is stored in accordance with applicable laws and any potential legal claims.
6. Cookies
The website www.pillow.lv uses cookies – small text files saved on your device when visiting the site. These cookies help remember your device and preferences on future visits, improving user experience. More information on cookies and how to manage or delete them can be found at www.aboutcookies.org.
7. Submission, Correction, and Deletion of Data

• All personal data known to SIA “Creative Art Group” is treated as confidential.
• Customers are responsible for providing accurate personal data and updating it if changes occur.
• Clients have the right to request correction, supplementation, suspension of processing, or deletion of their personal data if it is outdated, incomplete, or no longer serves the original purpose.
• Clients can opt out of newsletters by clicking the unsubscribe link in the email or by emailing my@pillow.lv.
• SIA “Creative Art Group” is not responsible for unauthorized access to data or data loss beyond its control (e.g., due to client negligence).

8. Additional Information
SIA “Creative Art Group” reserves the right to update or amend this Privacy Policy by publishing the latest version on www.pillow.lv. Changes take effect upon publication.